Roon won't start up

Support
1

Core Machine (Operating system/System info/Roon build number)

2.7 SonicTransporter Audiophile
Roon Server Version: 1.6 (build 416) stable

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet connection to Arris Surfborad SBG-6900AC, Xfinity for both sinicTransporter and microRendu

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

rendu-00D311 ethernet

Description Of Issue
Since Saturday afternoon 2-November
HP laptop PC - Clicking on Roon icon on taskbar or home page, I get “welcome quote” for about 1 sec, then nothing.
iPhone - [rarely use] - Remote Connection/Waiting for Roon Core/Roon is still trying to connect, but it’s taking longer than usual, etc

I have restarted Arris WiFi, sonicTransporter, MicroRendu, and Roon software on both sonicTransporter and microRendu. Twice over last 3 days.

3

Hi @Dan_Bode,

Was there any change in your setup around the time this started? Were there any updates to anything?

If you temporarily disable the firewall on your HP is there any change?

4

I disabled the firewall but no change. There was an update to the ESET Internet Security recently. I don’t know if it was the same date as problem occurred. Trying to look that up.

5

Multiple updates on ESET, but I can’t tell if any of these would interfere. Recent updates last (date code in parentheses):
Rootkit detection and cleaning module: 1019 (20170825)
ESET SysInspector module: 1275 (20181220)
LiveGrid communication module: 1053 (20190321)
Connected Home Network module: 1030.2 (20190424)
Web content filter module: 1071 (20190605)
Anti-Stealth support module: 1154 (20190614)
Specialized cleaner module: 1013 (20190627)
Update module: 1018.1 (20190709)
Deep behavioral inspection support module: 1082 (20190716)
Network protection module: 1682 (20190801)
Database module: 1110 (20190827)
Firewall module: 1391.1 (20190912)
Cryptographic protocol support module: 1040 (20190913)
Cleaner module: 1200 (20190916)
HIPS support module: 1373 (20190916)
Internet protection module: 1380 (20190920)
Banking & payment protection module: 1165 (20191016)
Script scanner module: 1058 (20191016)
Router vulnerability scanner module: 1064 (20191021)
Translation support module: 1770 (20191023)
Configuration module (33): 1815.1 (20191024)
Antivirus and antispyware scanner module: 1556.2 (20191025)
Advanced heuristics module: 1195 (20191025)
Advanced Machine Learning module: 1039 (20191025)
Archive support module: 1294 (20191029)
Advanced antispam module: 7835 (20191031)
Detection Engine: 20292 (20191104)
Rapid Response module: 15185 (20191104)
Databases for advanced antispam module: 3765 (20191104)

6

I also tried disabling antispam, the most recent update. No luck.

7

Hi @Dan_Bode,

Does Roon completely close here, or is it just a blank screen? If Roon is still open, can you share a screenshot of how things look?

8

Closes completely.

I now have it working on my iphone. So it must be a change in the PC, as you said. Was out all day today. Will look at the ESET security software again tomorrow.

9

Hi @Dan_Bode,

Definitely take a look at the ESET security software and try disabling and firewall or antivirus temporarily. If that doesn’t yield any changes, I’m hoping you can do the following:

  • Reproduce the crash 3 times and make a note of the time each crash occurs
  • Use the directions found here and send us over a set of logs using a shared Dropbox link. We will need logs from the Windows device specifically.
  • Respond with a link to the logs as well as the timestamps for the crashes

Thanks!

10

https://www.dropbox.com/transfer/cap_pid_ft%3AAAAAANqKMH9ktrsuOZAy-AIdct8Q13eZVdDYgZNUSGof3CTIUc6pjPE

Multiple attempts this morning after toggling antivirus, firewall, antispam, etc. Then logged three unsuccessful attempts at 10:56, 10:58, and 11:02.

11

Thanks, @Dan_Bode.

I look a look at the logs with the team this morning and we are hoping you can try completely reinstalling Roon on the Windows device and let us know if that yields any changes.

12

Thanks so much for your help on this. The Uninstall/Re-install process was painless and successful. Now playing from my PC.

1 Like
13

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.