ROON won't stop scanning music files

Core Machine (Operating system/System info/Roon build number)* Sonic Transporter i7 for ROON DSP


Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet) Networking not an issue - network works fine.


Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.) multiple - audio plays fine regardless of device


Description Of Issue

This happened a month or two ago, and the SonicOrbiter firmware was updated solving the issue. ROON continues to scan and won’t stop scanning. If I add files,
then I need to reboot the Sonic Transporter i7 so it will scan the new files. I have run the update firmware for Sonic Transporter i7 and problem continues.

I rebooted my network server - Western Digital MyCloudPR4100 32TB and the scanning has stopped, I can rescan music files manually again, and all works fine.

Still I should not have had to reboot my network server?

In a perfect world no, but I have had random issues that required reboots. I think almost everyone has. I would say it is only an issue it is keeps happening or happens way too frequently.

Sorry for the trouble here, @Steve_Bruzonsky!

Can you share a screenshot of the window showing the scan taking place?

I’d like to enable some diagnostics on your account so we can take a look at what you’re experiencing here. Before I do this, may I ask that you please do the following and make a note of the time you do each:

  • Reboot your Core machine.
  • Start up Roon and let the spinner go for ~5 minutes.
  • Reboot your Core machine once more.
  • Start up Roon and let the spinner go for another ~5 minutes.

This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and I’ll enable diagnostics on your account. When the diagnostics report is uploaded I’ll send it over to our team for analysis.

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