Roon Core Machine
Roon Core machine is Win 10 Pro (19045.2846), Intel I5, 8GB Ram. Roon Core app is Roon 2.0 (build 1259) production (64bit).
Networking Gear & Setup Details
BT SMart Hub 2 model GRV9517UAC34-A-SA
Deco M5 wireless network in Access Point mode
No VPN enabled
Connected Audio Devices
Remote is a Google Pixel 6, RoonArc 1.0 (177)
Number of Tracks in Library
about 2900 tracks
Description of Issue
I am not able to get RoonArc to connect to my Roon Core when I am outside of my home and home network. I am furthermore not able to listen to any downloaded music outside of my home network after downloading at home and enabling Offline mode in RoonArc.
Troubleshooting page diagnostic data:
{
“ipv6_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“165.hhh.iii.jjj”,“actual_external_ipv6”:“2a00:aaa:bbb:ccc:ddd:eee:fff:ggg”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.254”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">718ConflictInMappingEntry</s:Fault></s:Body></s:Envelope>”}
}