RoonArc not connecting to Roon Core

Support
2

Hi @Martin_Nichols ,

Thanks for reaching out and sorry for the delay in getting back to you here. Based on your diagnostic data, there are a few potential issues happening here:

  1. It looks like your ISP or your router may be using IPv6 but your actual IP appears to be an IPv4 address:
  1. This error means that UPnP/NAT was unable to be automatically configured, please ensure that your router is using the latest firmware:
  1. It appears that whatever port that Roon is trying to use is being used by another app, or is being blocked by your router/firewall:
  1. Please see this post regarding BT Smart Hub specifically, you may have to set a manual port forwarding rule for ARC to work properly:

Hope this helps, but do let us know if you have any questions!

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