Core Machine (Operating system/System info/Roon build number)
Roon ROCK( Version 1.7 Build 537) running on a NUC8i7 BEH2 with Crucial CT8G4FSS8266 8GB DDR4, 2666MT/s PC4-21300 Single rank SODIMM 260-pin and a Transcend SSD, 3d and Flash-Chip 128GB.
Internal storage on a Crucial MX500 2.5-Inch SSD.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
ROON ROCK is hard wired via Ethernet cable to my ISP router (Arcaydian V10A).
ROON Remote on both an i-Pad and an i-Phone.
Network is a roaming network with 2 Apple Extreme’s and an Apple Time Machine, all operating in bridge-mode.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
RME-ADI-2 DAC connected directly to NUC8i7 via USB.
Description Of Issue
Gentlemen, Ladies,
This is my first post on the board and I am sorry to start with a problem.
Ever since the last three updates it is becoming increasingly difficult to browse TIDAL via ROON Remote.
After starting the ROON app on either my i-Pad or i-Phone it takes a long time for content like “What’s New”, “Tidal Rising”, and especially “Genres” to load and every time the message “error loading page”, “please check your network” comes up.
When the ROON app is awaken from sleep mode it is impossible to access TIDAL and the only thing that helps is shutting down the app and restart it again.
Accessing my TIDAL app directly without ROON does not show any problem at all. Furthermore, there are no other network problems in my WiFi configuration, that I know off.
I have tried to re-install the roon app, the roon operating system and a factory reset of my router, all to no avail.
Could you please help me in finding and solving the problem? I like ROON very much and would like it to work flawlessly again like it did before.
Many thanks in advance.