RoonServer crashes on QNAP during NAS reboot with backup restore failure [Ticket in]

[Richard_Kern (plana215)]

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 1/26/25 6pm Central time USA

Describe the issue

* RoonServer on QNAP crashed during NAS reboot (should be resilient to this)
* Backup exists (6.1GB, dated Jan 24, valid format with `_roon_backup_` marker)
* UI restore function fails with “backup not found” even when backup is in correct location
* No command-line restore tool available
* This represents data loss despite having proper backups

Describe your network setup

fiber (Vexus ISP), tplink switches, pfsense router, wired connection from qnap nas (Roon on NAS). I finally was able to sign in but the roon core (that was working fine the day before) lost all files/database/albums/playlists. and started up like it was a new install. backup fails.

[DDPS]

Did you only have a single backup?

[vadim]

Hi @Richard_Kern,

Thank you for the detailed description and for providing the timestamp — that’s very helpful.

At this point, we want to clarify that the behavior you’re describing, where an existing and valid backup is not detected by Roon during restore, is a known issue that our R&D team is actively investigating.

We understand how concerning this is, especially when backups are in place but cannot be restored, and we agree that this should not result in data loss.

For now:

• Please do not modify or delete the existing backup files
• If possible, keep a copy of the backup stored safely outside the NAS (e.g. another machine or external storage)

We’ve shared your report and details with the R&D team as part of the ongoing investigation. Once we have an update or next steps to recommend, we’ll follow up here.

Thank you for your patience while we work through this.