What kind of performance/speed issue are you experiencing?
· Other
Please try to reboot your Roon Server
· No, the issue is still the same even immediately after a reboot
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· I only have one Roon remote to test with
Please try to restart your Roon Remote (controller) app
· No, the issue is still the same even after a restart
What is the operating system of your Roon Remote (controller)?
· Other
Router Domain Name System (DNS) change
· I don't know how to do this
What is the operating system of your Roon Server host machine?
· Nucleus
Which model Nucleus do you have?
· Nucleus+ Rev B
Timestamp of issue occurrences
· weeks ago
Describe the issue
Hello everyone, I've noticed for some time now that my RoonServer Nucleus+ is extremely slow. Not only in terms of operation, but also when restarting, it takes minutes before it's available. Do you have any advice on what I can change to fix this?
The hard drive is "empty", I have my files stored externally on a NAS, and today I stream everything via Tidal or listen to a radio station. The network is 1000 Mbits, and everything is wired where possible.
Thank you in advance for your support. Best regards, Remo
I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.
So we can move forward, I was hoping for now you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!
Wow, what service. Unfortunately, my Roon server completely crashed this morning ;-(. I was listening to music and slowly the Roon server stopped working, and I couldn’t reactivate it. I restarted the router, firewall, switch, everything ;-), but nothing worked.
Currently, it seems as if the server is stuck in a start loop; the power button is lit, the network interface is flashing (orange/green), but the server will not start. I filled out the questionnaire on your support website and the response was that I should take the server to the dealer, as it could be a hardware failure.
My dealer has already been informed and I will take the server to him tomorrow. I have now disconnected it from everything, which is why the server is no longer accessible through my account. We’ll see ;-). Thank you very much for your friendly service, which I greatly appreciate.
I will send you a message as soon as I get my Nucleus back. Have a nice day. Remo
Hi there! To create a new topic, please click “Get Help” below and enter your details in the form.
I have received news about my Roon server.
The distributor’s technical team has checked the device and confirmed that the motherboard is defective. According to them, this is a known problem with this model. It would be possible to replace the motherboard, but it would cost around CHF 1,000.00. At the same time, they advised me against doing so, as the fault is apparently due to a design flaw and could recur after a few years. The recommendation was therefore to switch to a new device immediately.
To be honest, I am very surprised by this situation. I purchased the server on March 3, 2023 – I expect a product in this price range to be significantly more durable and robust. The server was always operated in a dry, well-ventilated environment, i.e., under ideal conditions. This makes it all the more disappointing to now be confronted with such a hardware problem.
After looking into the issue more closely, I realized that I am not the only one with this problem. It seems that various Roon Nucleus and Nucleus+ Rev. B servers are “dying.” In many industries—such as the automotive industry—known serial defects are dealt with transparently and resolved through appropriate recall campaigns. In this case, however, it seems that the company is waiting until devices fail.
This raises a legitimate question for me:
Under these circumstances, what is the point of running a dedicated server instead of running the Roon software on a Mac Mini, for example?
Hence my question to Roon’s management:
How do you assess this situation—and what perspective or solution can you offer affected customers?
I look forward to hearing your response.
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
I received a confirmation of the RMA submission, but I just noticed that it doesn’t have a number. That’s very strange…
What can I do to move forward and find a solution?
We can see that the associated case was resolved separately by our hardware support team, so we’re going to allow this thread to auto-close at this time. However, you can reactivate the conversation anytime by submitting a new request here if you require further assistance. Thank you and happy listening.
