RoonServer starting, running, error, restart and so on

@dylan And another one at 20h47 adding a Tidal album to my library.

Hi @Paul_Hermans,

I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link.

Hi @dylan

Logs at

Hi @Paul_Hermans,

These logs don’t look quite right The date they’re showing is from February. Are these directly from the Core machine or a remote device?

Thought my database was on the NAS where version Roon 1.5 did run for a while.
These are the correct ones.

I was streaming a local file when I ran into issues, but this sounds almost identical to what I’m reporting in Clients suddenly unable to connect to server. Maybe our situations are related?

A post was split to a new topic: Troubles connecting to RoonServer when logging in to TIDAL

Indeed, looks the same to me.

To clarify I experienced the issue using RoonServer. One of the things I tried out was installing Roon (core+client) on the same server but it gave the same behaviour. Hence the 2 logs.
I have a third setup since then on my MacBook, but again the same. If you need I can supply this one also.

Thanks, @Paul_Hermans — The logs are with the team now for analysis and I’ll be sure to update you as soon as I have their feedback.


I have backups from 5 to 9 december 03:00 AM
Ther behaviour started the evening of 9 december late.

Hi @Paul_Hermans,

Can you try using a fresh database and let us know if this changes things here?

  • Stop RoonServer on the Core
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart/Reinstall the Roon App to generate a new Roon folder

@dylan Done.

App is busy now importing my Qobuz library. No issues so far.

Now Tidal; also no issues.

Now loading local files; no issues so far.

Unfortunately I have to go now. The only thing to be checked is applying all settings again.


For the moment all is running without issues.
What to do next to get my playlists back?

Do I send you the corrupted databases?

Hi @Paul_Hermans,

The team is currently investigating this issue. You can try to restore a backup that you might prior to this issue occurring, but it’s hard to say just yet if the issue will return. For now, I recommend using the current database while we wait for feedback from the team’s investigation. Once I have their feedback I’ll be sure to reach out ASAP.

OK, will do.

@dylan No update on this one yet?

Hi @Paul_Hermans,

I checked with the team on this and received an update — Apologies for the delay.

The team thinks that this behavior is stemming from data stemming from certain albums. They’ve asked that I check to see if you have backups of Roon from before this issue occurred — If you do please let me know and I can send over next steps.

@dylan I did forget that my NAS only keeps backups for 14 days and since the issue appeared a month has passed. So not anymore.

Hi @Paul_Hermans,

To be clear — Did you start doing backups of the new database that you made and have replaced all of the old database ones?

Do you still have the RoonServer_Old folder from before when you made the new database?