Running remote with Tidal library freezes tablet. Have to restart every time

[dylan (Dylan Caudill)]

Hey @casey_cook — Thank for sharing your report with us!

First, so we can better understand your setup, can you provide some more information about your networking hardware (i.e. full topology including models of hardware in use).

I’d also like to propose a test so we can better understand this behavior you’re experiencing. Do you have any other devices available that you can use as a remote? Knowing whether or not these issues are limited to this device will certainly help with troubleshooting!

When I click on the downfacing arrow under any given artist and their description/narrative is longer than what will fit in a single screen, it hangs every time I scroll down or up using typical swipe gestures for touch screen tablet. Very annoying.

• If you’re controlling Roon directly from the Core machine do you experience this behavior?
• Can you provide some of the hardware specifications of your Android device?

Roon only works horizontally. Will not allow me to orient the tablet vertically. I have not tried on a smartphone so I don’t know if this is long-known Roon behavior or intentional. Still annoying.

This sounds like you may be experiencing the same behavior as described in this thread:

https://community.roonlabs.com/t/lenovo-yoga-stuck-in-portrait/10749/39

Please take a look at the DPI settings on your device, as described in the thread linked above. What are the DPI settings? If you change them are you able to use landscape mode?

When using Tidal, the main reason I got Roon, when I invoke a search by hitting the little magnifying glass up at the top right, the search window will open, but I will not be presented with a keyboard. I can click in the box and nothing will happen. Then the whole tablet freezes and nothing, NOTHING, works. I cannot use the hard keys to exit to main screen or for that matter even holding down the power button does not bring up the restart or power off functions. Totally unresponsive. Only thing that works is I wait for the screensaver to kick in, then I can use the start/power button to do a restart.

If possible, please try the test mentioned above (using a different device) and let me know if the same behavior occurs. Knowing whether or not this is specific to this device will certainly be a great data point.

Thanks!
Dylan