@David_Robert I am having the same issue on my Samsung Galaxy S23.
@support do you have any suggestions?
Hi @RICK_JOHNSON,
The team attempted to pull routine diagnostics for your ARC to examine the crashes you’ve reported, but it appears your device has not been online in several days. Are you still experiencing this issue? If so, would you please clarify the following?
- Does a particular screen or page within ARC cause your phone to crash?
- Does this occur when on your local network, or on WiFi?
- Do you have any music downloaded to your phone in ARC?
- Have you fully uninstalled and reinstalled the app on the latest release?
We’ll keep an eye out for your response. Thank you!
Hi @connor
Sorry for the delay. I was on a cruise and hadn’t caught up on email for a few days.
The app crash issue appears to be going on in the background. For example, I used Arc on my phone a couple of days ago, and this morning I am getting the error message (see attached screenshot). This is the same issue that has been occurring since I have been using Arc.
Yes, I have uninstalled and reinstalled. Are you able to pull diagnostics or do I need to send you something?
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