Samsung S24 Ultra OneUI7 and Roon app serious problem [Ticket In]

Support
21

@noris - I experienced the screen locking problem again at 19:15 and 19:21 GMT today, 15th May.
Interestingly, I see the problem only when connected to one endpoint (Lyngdorf TDAI1120) but not others (macOS, WiiM, Bluesound). The 2.51 update appears to be irrelevant. I can reproduce at will when connecting to the Lyngdorf.
Update: Also at 19:25 after rebooting the Lyngdorf, problem persists.

22

It should be disabled by default at least.

23

Maybe itā€™s actually a good thing that this error appeared.
Only now I can see how much less battery the phone consumes when this option is turned off.
When itā€™s on, it seems like thereā€™s a constant connection to the Roon server, and that literally drains the battery.

25

Hi @Zeljko_Naumovic1,
Thank you for your continued patience as we work through this problem. I wanted to share an update on our investigation. Our team has identified the steps to reproduce the issue and is currently working on replicating it in-house. Once thatā€™s complete, weā€™ll be in a better position to begin developing a fix or additional troubleshooting steps.

2 Likes
26

Hi everyone,

Thank you for your ongoing patience. This issue remains under investigation but weā€™ll have an additional update shortly.

27

The latest update (from a few days ago) did not resolve the issue.
I hope this error will be fixed soon.

1 Like
29

Thanks for letting us know @Zeljko_Naumovic1 , we are still working on this.

30

Hi @Zeljko_Naumovic1,

I wanted to share a quick update on your case. Our developers have confirmed that a fix will be needed on our end to resolve this. Weā€™ll be sure to keep you informed as soon as we have any news to share. In the meantime, please know that your issue is still on our radar and you havenā€™t been forgotten.

1 Like