Samsung S24 Ultra unable to connect after update (ref#FU29D9)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· Roon on a *NAS* (Synology, QNAP, ASUSTOR)

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

My Samsung S24 Ultra can't connect to Roon after update this morning. Still my Mac, PCs, ipad are working fine

Describe your network setup

network asus GT-BE98

2

Hi @jean-louis_SIMEON,

Thank you for your post. What is the particular message you’re encountering in the UI when you attempt to connect to your RoonServer in the Roon app on the Samsung phone?

Please share a screenshot. Diagnostics from RoonServer indicate that there are at least 10 available network interfaces - for due diligence, verify that the Samsung phone in question is connected to the same subnetwork as your other Roon devices.

If your RoonServer isn’t visible at all or the app is hanging during launch/onboarding/login, then try reinstalling from the Play Store or via the APK. The most recent update may have failed to install properly on this phone, as it’s not presenting any information to our servers.

Thank you!

3

Hi Connor

It’s weird yesterday i try several times to reinstall the app with no success.

And this morning, i’ve reinstalled the app and it works fine

Thank you

regards

Jean-Louis SIMEON

4

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5

Hi @jean-louis_SIMEON,

Thanks for the update! We’re glad to hear the issue is resolved. Diagnostics do seem to indicate the phone has pinged our servers in the last few days. However, if the issue does return, please open a new support thread and we’ll respond promptly.