SATA Cable replacement request for Nucleus One (ref#PIS4R0)

[Irsigler_Thomas]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· SATA Cable damaged for my Nucleus One. Want to order it to replace it myselfe.

Tell us about your home network

· MikroTik

[Suedkiez (Just a fellow user like you)]

Customer requests replacement SATA cable (ref#8NPIJC)

Hello @Gary_Hedges Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component". Typeform link : Nucleus Troubleshooting Screenshot for reference: [Screenshot 2024-08-30 at 10.55.51] They’ll help get you…

[Irsigler_Thomas]

I have done this 3 times without any reaction!

[noris]

Hello @Irsigler_Thomas ,

Thanks for reaching out and letting us know. It looks like we followed up via email to your original report asking for more details but we didn’t receive a reply, perhaps it ended up in the spam folder. In any case, your newest RMA request has been properly escalated to the RMA team and you should be hearing back from them directly via email. Thank you!