Scanned album and Qobuz favorite not showing in overview (ref#E7PUDQ)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· All versions of Scanned album or a Qobuz fav do not appear in the overview page for Ghost in my library.

I can however access them by navigating the discography section and selecting a Qobuz version and from that page select versions after that I can see my own personal albums. The album is Seven Inches of Satanic Panic and I have always had this issue even after wiping and rescanning to fix a different problem.

Tell us about your home network

· No vpn. I run the server in a separate machine. My router is the provided bgw-320-500 router from AT&T Fiber.

Hey @Matthew_Brusven,

Thanks for sharing your report. We were able to review a fresh set of Roon Server logs from your server, and we have a good idea of what’s going on with Seven Inches of Satanic Panic.

It looks like your Ghost artist page is correctly linked. It’s pointing at the right Ghost (the Swedish band), and your Qobuz account is properly associated with it, so this isn’t a case of Roon splitting the artist into two entries.

What I believe is happening is a duplicate album record on the metadata provider’s side. There are two separate database entries for that same 2019 7", same title, same artist, same two tracks. Your Ghost artist page builds its discography from one of them, while your local rip and your Qobuz favourite have both matched to the other. That’s exactly why the album is invisible on the artist page but still reachable if you go in through the discography and then open Versions; that view links the two records together, so your own copies show up there.

It also explains the part that’s probably been most frustrating: wiping and rescanning wouldn’t help, because nothing is wrong with your library or your files.

Could you please:

  1. Open the local album → Edit → Identify Album, and let me know (a screenshot is ideal) which release Roon offers and which one it has currently matched. Also a shot of the album’s Versions list.

One other thing worth mentioning while I was in there, unrelated to Ghost: your music drive (the SABRENT volume) went offline back on August 2nd. During that window, Roon dropped your local library entirely and was left showing only your Qobuz favourites, around 682 albums instead of 15,000. It recovered on its own, but if you’ve seen albums vanish and reappear before, that’s the cause. Since it’s a USB drive, it’s worth checking the cable and whether the enclosure is spinning down or losing power on its own.

Thank you!

Hi I originally was lokoking at my iphone screen when i had this problem for what ever reason connecting using my mac i can see all of them but there are others missing. FWIW it seems a lot of the mess ups happen with EP or Single releases.

Hey @Matthew_Brusven,

Thnaks for the update!

Circling back on my previous reply, have you had a chance to try the local album’s Edit → Identify Album path and check which release Roon is currently matched to, along with the other release it offers?

If you can, please send a screenshot of that screen and the album’s Versions list, since that will help us confirm the duplicate metadata entry we found on the provider side.

Also, since we noticed your SABRENT drive drop offline briefly, let us know if you’ve seen any more vanishing albums or if the USB cable or enclosure power behavior has been checked. Thanks! :+1:

Here are the pics. My server is fine as well as the attached external drive. My Roon server runs on a 7.3.x Unraid machine in a Docker image, which could explain how the drive is seen. I also had been fiddling around trying to get SFTP working between it and my Mac, so there was a lot of shutdown and array stopping and starting going on.

Hey @Matthew_Brusven,

Thanks for the screenshots and for the detail about the Unraid setup, that last part turned out to matter more than we expected. We pulled a fresh set of Roon Server logs and went through them, and there are three separate things going on.

First, a small mix-up on the screenshots.

The ones you posted are for Phantomime rather than Seven Inches of Satanic Panic. No problem at all, and there’s a silver lining, because Phantomime is actually grouped correctly on our end, so it gave us a clean example of what “working” looks like.

When you have a minute, could you run Edit → Identify Album on the copy of Seven Inches of Satanic Panic that’s named exactly that, with no “[Restored]” and no vinyl-rip suffix in the title? You have several copies of that 7" in your library, and that particular one is the odd one out. A shot of its Versions list would help too.

Second, the duplicate metadata record is confirmed.

Your logs backed up what I described last week. There really are two separate album entries for that 2019 7" on our metadata provider’s side. Most of your copies are attached to one entry, and one copy is attached to the other. The two entries share several of the same underlying releases, which is exactly why the album disappears from the Ghost artist page but still turns up if you go in through the discography and open Versions, that view follows the shared releases and pulls both sets back together.

I’ve sent the specifics to our metadata team to get their thoughts on the issue, and if it’s something we’re able to signal to our upstream providers to try and get the two entries merged. There’s nothing for you to do here, and to reiterate the frustrating part: no amount of rescanning or re-identifying would ever have fixed it, because nothing is wrong with your files or your library.

Third, and I want to walk back what I said earlier about the drive.

I suggested checking the USB cable and whether the enclosure was spinning down. Having now looked at eight straight days of logs, I don’t think that’s it, and I’d rather correct myself than send you chasing hardware.

The SABRENT volume never dropped once while Roon Server was running. Not a single mid-session disconnect in eight days. The enclosure and the cable look fine.

What is happening is a startup timing problem. Roon Server restarted nine times in that window, and on three of those restarts the drive wasn’t mounted yet when Roon came up. Two of those were on August 14th, and Roon ran for about 26 minutes and then another 14 minutes seeing only your Qobuz albums, with your local library unavailable the whole time. That’s the “my library shrank” effect you’ve been seeing. On the third restart the drive was there and everything came back normally.

So the container is starting before Unraid has finished mounting the drive underneath it. A few things that should sort it out:

  • If you’re using Unassigned Devices, launch the Roon container from its mount script rather than letting Docker autostart it. That guarantees the drive is ready first.
  • Failing that, set a start delay on the Roon container in Unraid’s Docker settings.
  • When you’re stopping and starting the array, like during the SFTP work you mentioned, stop the Roon container first and start it last.

One thing to avoid: if the mount ever resolves to an empty folder rather than being properly offline, Roon will scan it, find nothing, and remove those albums from your library. Roon handled it correctly on the 14th and kept everything in place, but the start-ordering fix is what keeps you out of that situation entirely.

One last thing, and this may be the more useful finding.

Around 2,200 albums in your library are currently sitting unidentified, and that number hasn’t moved in over a week. That’s separate from the Ghost issue, but I suspect it’s behind some of the other gaps you noticed, unidentified albums group poorly, which is why they tend to go missing from artist pages. It also fits your observation that EPs and singles are the worst offenders, since short releases give the identifier the least to work with.

If you can point me at two or three more albums that are behaving oddly, I’ll check whether they’re the same duplicate-entry pattern or something we can clear up in one go.

Thanks for your patience with this one :+1:

Hey @Matthew_Brusven,

Just checking in on this. Were you able to run Edit, then Identify Album on the copy of Seven Inches of Satanic Panic that is named exactly that, and grab a screenshot of its Versions list? We also pointed out that the Unraid startup order looks like the bigger issue here, so if you have not already, please try starting Roon Server after the drive is mounted, either from the Unassigned Devices mount script or with a start delay in Docker, and let us know whether that keeps the library from shrinking on startup.

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