Roon Rock on a NUC 10i5FN
External USB SSD for Music storage
Networking Gear & Setup Details
Router: AVM Fritz.box 6690 with external USB drive as Network location (NTFS)
Netgear switch
all connectet over ethernet cable
Connected Audio Devices
NAD M33 over ethernet
Focal Arche over USB from the NUC
Number of Tracks in Library
22.000 tracks
Description of Issue
I have scheduled 2 Database Backups: one is backed up on the external USB Drive and works just fine, the other is to a Network share (a USB SSD plugged into the AVM FritzBox) and this keeps failling: Backup directory not available
I have recreated the Backup Task, added a new share (now with the IP instead of the Server Name) and created the Backup Folder within Roon and manually run the first Backup successfully.
But the next day i tried to force another update to that directory and failed.
The Folder is accessable from my Windos PC and I can also browse and create Folders within Roon, just the backup quits with a fail.
Hello, Iām just a fellow user but it looks like Roon doesnāt see the mount from your NAS as being properly ācleanā mounted. It has been my experience you will need to clean the filesystem. a fsck -y or a reboot are two options. Hopefully others will chime in with a better method if it exists.
today I tried to reformat the external SSD with exFat, but unfortunately my Router OS does not support this File System (yet, there is an update coming that should support exFatā¦some day). So I ended up reformatting again to NTFS. This should rule out any problems with a messed up filesystem at least.
But also on a freshly formatted Drive (with all files copied back) I still get the same error.
I have made some minor changes: first I moved all the Musik Files on the USB Drive into an āMusikā folder, so now there is no more Backup Folder INSIDE the music files, Backup (on the USB) and Musik are properly seperated in their own folders.
unfortunately my second Backup to the network share still wont work.
When I delete the existing Backup on the Network Share from my Windows PC and then force a new backup in Roon to that location, the backup runs just fine!
But trying a second run then fails with the directory not available errorā¦
Just for due diligence, do you have any network security software enabled on this Core? Do you experience any connectivity issues on the network?
The team will investigate logs more thoroughly, but the trace you posted suggested the drive isnāt available for the duration of the backup. Weāll respond shortly with more information.
Hi Connor!
thank for answering.
No there is no extra security tool running. The Core is running ROCK on a NUC, doesnāt get more basic ;o)
Also i canāt find any Network issues. The Network share is accessible from my windows PC and all Android devices and also ROON can access it with no problems. I can easily create a new folder from within ROON on that network share.
And when the bakup folder on the Network share is empty (when i delete any old backups there) the backup runs just fine.
But then its stuck and wont do another backup.
interestingly when i start a backup, usually i get the āsnapshotting databaseā screen for a few seconds, before the data is copied to the backup location. On this Network share I donāt see this screen. It says āpreparingā and then pretty fast ābackup failedā¦ā
I had a look inside the backup folder again after another failed attempt to run a backup.
the only files that show an updated date are the āroon_backup_rootā , āroon_backupā , and ānameā files, none of the many 2 digits folders is touched or changed.
I tried giving the full Linux mount command line into the āAdd network shareā page of ROON
(
mount -t cifs //fritz.box/fritz.nas/T7Shield1TB -o rw,noserverino,username=user,password=password,workgroup=WORKGROUP
)
And to my surprise the Network share was succsessfully created. I dont know if all the parameters around the actual path where ignored though.
anyways, the result is still the same: Backup failed, directory not availableā¦
I have basically the same issue with a Fritz Box 7590 (latest firmware), with a Samsung USB SSD attached to it, exFat formatted.
I use Rock on a NUC nuc10i7fnh.
And to add: i also see that changing the folder for backup but reusing the same share (so, without reconfiguring it), always works, at least at the first backup.
It have searched for it and found that is a rather common error, on fritz box and other NAS solutions.
I found a more extensive discussion here and one specific solution here..
Both of those (and other i found) in the end recommend to use the noserverino mount flag on the client.
Without changes in Rock/Roon this is unfortunately not possible, as i donāt think we can touch Rock smb filesystems mount options. I didnāt really understand if there is something that can be done server side, certainly not in the Fritz Box configuration (only option is enable smbv1, but you donāt want that and in any case Rock probably will connect using a recent protocol version).
It is rather unfortunate, now i will lose regular backups.