Screen is asking about internet connection

[Richard_Carter]

Roon Core Machine

ROCK NUC

Networking Gear & Setup Details

AmpliFi HD

Connected Audio Devices

ROPIEEE

Number of Tracks in Library

14000

Description of Issue

Just come to use roon and all apps ask me to login.
Then I get a not online message…

I’ve also had multiple security alert emails saying sign in from new device? None of the devices are new.

Will I be without roon for xmas - especially when I just treated myself to new speakers for xmas and was looking forward to time off to enjoy.

Had many many problems since 1.8 just seems one after another…

[wizardofoz (Mr Fix It aka The Wiz)]

What remote os are you running? Try turning off any firewalls especially;windows systems if you are troubleshooting.
restart everything including the router and modem too

[danny (Danny Dulai)]

The error says it can’t find an internet connection. It’s the Core that has this problem.

The first question I would ask is: What’s going on with your network connection on the machine your Roon Core is running on?

I just checked your Core, and it is online and grabbing metadata from us, so whatever this was, is probably gone. Are you still having trouble connecting?

[Richard_Carter]

HI

The device that said it didn’t have a connection on was the same device I posted on the forum and had internet connection perfectly via the same network/router/switch as the NUC. I could also connect to ROCK via the IP adress at the time perfectly.

The roon apps were on MacOS and Android

However, I think this was a false positive as they then both started showing there is a problem with your database shortly after. This has been the ongoing problem with 1.8 having to delete and rebuild database periodically. Once a day it seems and can’t pinpoint a cause TBH nothing seems to be consistent or a pattern to the database issuing occuring.

I then reinstalled core os and new database & setting (via web interface). Re-done all thesettings, setup audio devices and qobuz account etc. (for the third time since 1.8 update ) and was working yesterday evening.

Following morning - I have know just run the Android app and I had to reselect the Core again but it loaded. This has also been a consistent issue (as well as the ‘problem with d/b’ error) since 1.8 as well; having to reselect the core before apps will load.

However now on the Mac it says it cannot find the core

I am posting this on the device as I try to connect and I can see the web interface for ROCK via the IP address fine.

TBH i am starting to suspect that these problems are related and maybe caused by a related bug on initial connectivity/detection between app and core and that the database errors are alse a false positive?

[danny (Danny Dulai)]

This just looks like connection issues. Describe the whole setup including network

[Richard_Carter]

Even the database problems?

It’ll take me quite a while to write down the ‘whole setup’ what elements do/don’t you need?

[beka]

Hey @Richard_Carter,

Thanks a lot for reaching out when you’ve ran into issues. We’re also grateful for your patience while we had a chance to get back to you

I was wondering if you could at least let us know how is the ROCK connected? Is it connected directly to the router, or through a switch, power line or range extender?

If the issue is still ocurring, would you please restart it, reproduce the issue and:

• grab a set of logs immediately after
• zip up the entire folder
• upload it to our drive

Thanks a lot

[Richard_Carter]

Hi

The issue has resolved it self. Not sure what changed apart from a number of resintalls and new d/b, network setup hasnt changed.

It was connected via a switch to the router.

Thanks