Search functionality stopped and hangs (ref#OX1CKG)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Search Just stopped and hangs

Describe your network setup

LAN, Titan, Internal storage

Hi @Christopher_Fogarty,

Thank you for the report.

Diagnostics indicate that the Nucleus Titan encountered network reachability problems with upstream requests starting on 7/18. In many cases, upstream addresses are simply failing to resolve.

The most usual culprit here is the DNS server assigned in the main router. Router restarts and firmware updates can default to the ISP-assigned DNS server, which doesn’t always reliably resolve the addresses for Roon’s upstream services. Please try entering your router settings administration page and changing the DNS to either QuadNine (9.9.9.9) or Cloudflare (1.1.1.1).

Please also share a screenshot of the network section of the Nucleus Web Administration page.

We’ll watch for your response. Thanks!

I did and rebooted. It seems to be working.

That’s great news @Christopher_Fogarty - thanks for letting us know!