Server requires reboot for streaming services playback after update (ref#EHHSM7)

[benjamin]

Hi @mlittle110,

Sorry for any confusion here, were you able to test playing audio to a different endpoint, per my question above?

@benjamin

Does this happen no matter the endpoint you use to play audio? For example, if you only stream via the system output of your mobile device or computer, do you experience the same issues?

That said, we were able to review a fresh diagnostic report and can see you’re experiencing a known playback issue, specifically with Qobuz content. Here is the tracking thread associated with this issue:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

Everyone, please read the release notes, or the content of this thread, including updates from Roon staff. The latest update did not include a fix since the issue is upstream from Roon, i.e., the fix will come from Qobuz. The update allows Roon to gracefully skip a track when the Qobuz API returns an empty stream.

That said, I did see a failed playback attempt from one of the timestamps you’ve shared above - surrounding Tidal content. The culprit is a clock sync failure between Roon and your FiiO SR11. Here’s what the log shows happening in sequence:

What failed and why:

1. Missing block 0 — Playback started but the very first audio data block wasn't ready, so the stream was interrupted and a new request was created. This is a minor hiccup but signals the stream was already fragile.
2. Clock sync failure (the fatal error) — Roon's RAAT protocol tried to synchronize its sender clock with the FiiO SR11 endpoint and failed entirely:

failed to sync sender clock to endpoint FiiO SR11
failed to sync clocks with any endpoints..giving up

Without a synchronized clock, RAAT can't maintain gapless, bit-perfect playback, so Roon immediately tears down all streams and stops the track.

Some next steps in troubleshooting to try:

1. Unplug and replug the FiiO SR11, then restart the Roon zone
2. Swap the USB cable
3. Update FiiO SR11 firmware and Roon to latest versions
4. In Roon's device settings for the FiiO, try toggling Resync Delay or increasing the buffer size
5. If on Windows, reinstall the FiiO USB audio driver

The TIDAL stream itself loaded fine (FirstBlockRetrieved), so this is purely a local USB/clock handshake problem between Roon and the DAC.

[connor]

Hi @mlittle110,

We’ve not seen a response in several days. Are you still encountering this problem at this point?

[mlittle110]

Hi,

Its been good so I have not really had a chance to identify a track or what streaming source its from.
I only have one end point and the firmware is current on the SR11.

I did not really understand the other fix suggestions so I did not try them