Setting ARC up on Home Network with unbridged router

Support
1

Roon Core Machine

Nucleus +
MacBook Pro 2021
iMac 2014
iPad Pro
iPhone

Networking Gear & Setup Details

Hitron Modem
Netgear Gear 12 port Gb switch
Mac(s) and Roon connected to Gb ethernet ports
No VPN

Connected Audio Devices

USB from Nucleus Plus into Meridian DAC

Number of Tracks in Library

700,000 tracks

Description of Issue

I had ARC set up and working well with my modem bridged to Asus wireless router (RT-AX86U) but have taken it out of my system and am using only the modem supplied by cable company

Have tested it and get the message that it is not working and the following diagnostics
Can you help me set it up

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“24.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

2

Hi @Norman_Spector,

uPnP is not found. That would be my first step: try to enable that in your modem.

3

don’t know how to do that. shall I call the cable company?

4

what model is the hitron modem?
I found a guide for “shaw communications” and two hitron modems by googling “Hitron Modem”… but there are several results, so it depends on what modem and ISP you are using…
It has sections on how to access the modems and how to set-up port forwarding if needed.
https://business.shaw.ca/support/how-to-manage-hitron-router-settings

1 Like
5

thanks so much!

6

Hey @Norman_Spector,

Thanks for your patience while our team works through each thread! If you’re still running into this issue, try the following:

  • Turn on UPnP on your router and try to run Roon’s port forwarding test again.

  • Try to set up manual port forwarding in your router.

    • Make sure the IP/Port matches in any port forwarding rule you create.

  • Double-check to make sure you don’t have any VPNs, Firewalls, or other network filtering software blocking Roon.

  • Check if your modem is in Bridge mode.

  • Restart your network hardware and update firmware.

I’ll be on standby for your reply. :+1:

8

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