Skipping Songs with Focal DAC Connected to Nucleus (ref#J7408X)

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

Focal Dac>>nucleus. Music is stored on the Internal Drive when I play a song any level DSD or Tidal, music skips through songs to next song. If I plug the dac into my PC it works fine but does not play in DSD level, only "high quality". Roon storage shows that Internal storage is targeted. Viewing ////NUCLEUSONE data storage..... I can see my files. HELP!!!!!

Describe your network setup

Roon Nucleus is connected to the house ethernet, pc console connected too house ethernet. When Focal Dac is connected directly to Nucleus the skipping occurs. When Focal Dac is connected to pc it works but at a lower quality.

Good day @Rosey !

We’d like to enable the diagnostics of your device as the next step of troubleshooting.

For this, can you please reproduce the issue and let us know the exact time stamp of when did it happen (time + date).

Also, can you please clarify how your DAC is connected to Nucleus ?

Is it via USB or via HDMI ?

In case it is via USB can you please try to plug it to a different USB port on Nucleus ?

Also, please make sure to disable standby or Energy Efficiency options on your DAC.

Thanks!

Looking forward to your reply!

Regards.

Hi @Rosey,

We haven’t seen a response to this thread and we’re eager to ensure you have sufficient information to resolve your issue.

Which model of Focal DAC are you using, specifically? It sounds like you have the correct drivers installed on Windows, but not on the Nucleus, which relies on the standard UAC2 for directly-connected USB devices.

If you can provide a screenshot of the Signal Path in Roon on Windows when you’re using this DAC, that should provide the information we require to take more action on this report. Please also try testing a different USB port as @alex_h suggested in the post above, for due diligence.

We’ll watch for a response. Thank you!

Sorry it took so long to respond.

The Dac is the Focal Arche and is connected via usb. Not using any outputs.

Time stamp 2:53 pdt ( pacific daylight time) right usb port on Nucleus.
Time stamp 2:55 pdt left usb port on Nucleus.

There are many instances of the test as I tried go capture the signal path.

However, I was unable to capture the Signal path as it goes by too fast. Error message is “Too many failures. Stopping playback.”

I disabled the sleep. Phase is set to normal, gain is set to high, input is set to usb, amplifier is set to Utopia.

To do the test, ROON and the dac were off while I switched the usb from left to right.

I did a reset of the dac. Interestingly, the gain reset to low. Had to toggle Amplifier back to Utopia. Same results as above.

I also plugged my MOJO directly into the Nucleus and had the same skipping issue.

The suggestion that a driver is missing really fits.

I hope I got all the information you need.

Best Sandra AKA Rosey

Hey @Rosey,

Thanks for the update! From a fresh diagnostic report, we can see the following:

StartStream ... StreamFormat(channels=2, bitspersample=1, samplerate=11289600, isdts=False)
"sample_type":"dsd","sample_rate":11289600,"bits_per_sample":1,"channels":2

Followed by:

"RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED"

That means Roon is trying to play DSD512 content directly to your FOCAL Arche DAC,but the device (or its RAAT driver) is reporting that this format isn’t supported over the current connection.

It appears that the Arche supports up to DSD256 in DoP (DSD over PCM) or native DSD, depending on driver and operating system.

If Roon is trying to send DSD512, it’s beyond what the device can handle, so the RAAT engine refuses the stream.

You have a few options:

  1. Enable DSD-to-PCM conversion in Roon
    • In Roon: Settings → Audio → FOCAL Arche → Device Setup → Playback
    • Set “DSD Playback Strategy” to Convert to PCM (instead of “Native” or “DoP”).
    • This will downsample DSD512 to a supported PCM format.
  2. Downsample DSD512 to DSD256 using offline conversion (e.g. with HQPlayer, dBpoweramp, or foobar2000 with SACD plugin) if you want to stay in DSD format.

Let me know if this helps! :folded_hands:

Sorry. That is not the problem. The 512DSD files downSample just fine. The problem is the skipping that occurs with anything, Tidal DSD256 etc. I am well aware that the Arche is limited to DSD 256. We have another device on the Ethernet that plays DSD 512.

May I send new

Couldn’t finish previous edit.

May I send new time stamps and I will ensure they are not DSD512?
The skipping occurs with ANY file I play when the DACis plugged directly into the Nucleus. When I plug the DAC into my pc via usb, yes, the DSD512 down samples to PCM. But it also down samples the DSD 256 files to PCM. If I set ROON to play only DSD level, absolutely no sound comes across. I want to play my files in DSD format.

Having a wretched time editing this post. Is it iOS 26?

Anyway, I want to be able to plug the DAC directly into the Nucleus and be able to play at DSD quality without skipping.

Hi @Rosey,

Yes, feel free to send over additional timestamps; however, we see the same error pop up ~90 times, all showing the same traces I’ve shared above:

RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED 

To confirm, have you enabled DSD → PCM Conversion

In Roon:

  1. Go to Settings → Audio → FOCAL Arche → Device Setup
  2. Under DSD Playback Strategy, set:
    1. Convert to PCM or DSD over PCM (DoP)
We’ll be monitoring for your reply, thank you!

Just sent new test times. I avoided the DSD512 this time. My bad.

Here are the test times for today, Saturday November 8:

1:17pm PDT Tidal
1:18pm PDT DSD256
Left USB

1:20PDT DSD256
1:20PDT Tidal
Right USB

No DSD512, my bad shoulda caught that.

When I click play, ROON speeds through each tune then errors out. If this isn’t showing up in the diagnostic, I will have to try to capture a visual.

Is it possible that my files are in the wrong location on the Nucleus? I read something about file location being critical so I reinstalled the files but the problem persisted.

Storage shows “Nucleus One internal storage.”

Under “Library”, Background audio analysis speed is set to throttled and On-demand audio analysis speed is set to fast, both by default.

Under “Audio” the Focal Arche is set as ALSA, playback strategy is set to DSD over PCM. Multichannel mixing is set to Downmix as needed.

Max DSD is set to DSD256 - there is obviously no setting for DSD512.

Just for grins, I changed Playback strategy to PCM and repeated one test, same error.
1:44 PDT Tidal

I sure hope these tests reveals something.

BTW, I am on an iPad running iOS 18.7.2 and have had no editing issues. I had real editing issues on my iPad running iOS 26 just FYI.

Thanks for your help

Sandra

Good day @Rosey !

Thanks for sharing the time stamps.

We have analyzed the diagnostics data and unfortunately we still see the same issue - RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED happening to all of your attempts even tho we can see that advertised formats are matching for your DAC and for what Roon is Streaming.

However, we were able to spot few issue records in the system events log claiming that your Focal DAC has some issues syncing on the USB level.

Thus, we’d like to ask you, do we understand correctly that when you have your ROON server running on Windows PC the Focal DAC is working fine (for most formats) and does not work at all on the Nucleus ?

P.S. If you consider getting yourself a Ropiee endpoint - it might help you to solve this problem with connection of the Focal DAC to Nucleus. You can check one track indicating this issue here:

.

Looking forward to your reply!

Regards.

Yes, Alex. The Focal Dac works fine via PC but not at all on the Nucleus. I tested a Mojo 2 directly to the Nucleus, and it worked just fine, so the problem is definitely not with the Nucleus.

That article you pointed me to was wonderful, they had exactly the issues.

Ropieee on a Raspberry Pi 5 sounds like the solution. However this it totally new technology to me and I am trying to understand what it is I actually need. The Raspberry is very interesting!

You have probably figured out that I am a “listener” not an audophile, but I do have a bit of technical knowledge.

If this isn’t the place to ask this, I apologize, but as I understand the Raspberry Ropieee configuration I would need the basic Raspberry Pi 5 board, burn the microSD card with the Ropieee image, connect via USB from Focal Dac to Nucleus. (Of course get a power supply and case.)

Am I even close?

I really appreciate your help and patience.

Sandra

Good day @Rosey !

Yes, you are getting this thing right.

The entire purpose of raspberry pie with Ropiee image is that it is going to serve as Roon Ready endpoint (bridge ) for your non roon ready device.

Therefore you can put it anywhere in your house, connect it to the local network and it is going to be discoverable as Roon Ready endpoint in Roon.

And then after it accepts RAAT audio stream it will transfer it to your DAC.

You can get an image for it here:

.

Regarding the model of raspberry pie - you can get same as the owner of the thread shared above or try to search in the Audio Gear Discussion section.

let me know please if you have any specific questions on this matter.

Regards.

I have ordered a Raspberry kit! I hope this thread will remain open until I get a chance to install and use it.