Slow and Unresponsive Roon App on Nucleus (ref#G9XHUG)

Support Nucleus Support
1

Affected Product

Nucleus

Nucleus Model

Nucleus Rev B

Description of Issue

Roon app extremely slow to respond. After reboot Nucles app cannot find the Nucleus core anymore. My internet is fast 700 mb/sec and all other streaming services working great except Roon since recent updates. I see on Roon community support that lots of users experience the same problem, please respond otherwie I will cancel my subscription by year end.

Connected Audio Devices

Lumin X1

Home Network Details

Ethernet

3

Please give some more details, e.g.

  • what device are you using to host the Roon app
  • is the device connected via ethernet or wifi
  • you said “slow and unresponsive”, but then you said “cannot find the Nucleus anymore” - is this now a permanent loss of finding the Nucleus?
  • can you still connect to the Nucleus’s Web Administration Interface?

Screenshots of the Web Administration interface and what the Roon app is displaying would be very helpful in diagnosis. Thank you.