Slow Performance in Roon despite FTTP and High-Speed Internet Connection (ref#29018I)

Support
1

Affected Product

Roon

Roon Issue Category

Performance

Description of Issue

Very slow performance in turning pages or accessing music despite having FTTP. It’s becoming more than a nuisance, long pauses between each click

Roon Server Platform

Roon Server Specifications

Innuos

Connected Audio Devices

Audio Research DAC9

Home Network Details

Ethernet connection via Orbi 6 WiFi mesh system. FTTP. Speeds 200Mbps+

3

I’m a user, not Roon support.

Have you tried restarting the Roon server? There’s usually no need to restart the machine itself, just the Roon server software. I was experiencing slowdowns on my Ubuntu server version of Roon. I now have a scheduled restart of the Roon server every night and it’s helped.

A hacky workaround no doubt, but it works.

4

Hi. How do I do that?

5

The easiest way is to just reboot the computer. If you can’t do that, then it depends on the computer you’re running (Windows, Mac, Linux). I’m only familiar with Mac and Linux myself; however I run my Roon server only on Linux.

6

Hi. I don’t run it through a computer. I access Roon via Inuous. Appreciate the help. Unfortunately this is why I wanted support to hand hold me and give me the idiot’s guide.

1 Like
8

Hi @Richard_Pratt,
Thank you for your patience while we worked through the queue. You can restart your Innuos server by pressing the power button on the front twice waiting a few seconds between button presses. If you are having trouble locating the button send a picture of the server and we will be able to point it out to you.

10

Sorry not sure if your response is deliberately patronising. Well I have done as you suggested. I found the power button. And for 2 mins I have been watching the Roon icon flicker on the centre of my screen.

So what now

11

Hi @Richard_Pratt,
My response was not meant to be condescending. The Roon user base varies greatly in technical acumen. So I cannot assume too much knowledge from any user. From your previous comments, it looked like you needed help restarting your server so I gave you instructions on doing so. If my tone came across as insulting that was not at all intentional.

For your current problem of being stuck on the Roon logo if you provide the date and local time this happened I will activate diagnostics on your account to investigate this further.