Slow TIDAL media loading indicating connectivity problem (ref#VBARSV)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Show TIDAL media is loading slowly. This may indicate a networking or connectivity problem. when I play

Tell us about your home network

· Macmini connect to router directly

2

Hello @d760524

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

3

Hey @d760524,

Just checking in on this. Were you able to try the DNS change we mentioned on your router, using something like Cloudflare, Quad9, or Google DNS for the issue with TIDAL loading slowly? If you still see the same behavior, reply with what you’re seeing and we can take the next step from there.

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