Slow TIDAL media loading indicating connectivity problem (ref#VBARSV)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Show TIDAL media is loading slowly. This may indicate a networking or connectivity problem. when I play

Tell us about your home network

· Macmini connect to router directly

2

Hello @d760524

We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?