Some downloaded tracks in Roon ARC gets corrupted [Ticket In]

[Ciaran_Henry]

thank you Connor - dont worry about the hot phone for now - it seems to happen with app and updates as well

thanks for investigating. yes this is with the versions just released today - I was able to download other albums fine - so there has been an improvement

[John_Childress]

Same issue for me. iOS latest version of ARC.

[Ben_Thompson]

Downloaded the latest ARC update mentioned and I am still getting “Corrupt Media” for over half of the albums I try and download. Any further help here would be greatly appreciated…

[connor]

Hi @Ben_Thompson,

We’ve identified a bug related to playback corruption of downloaded tracks; while it’s frustrating to sit waiting, we should have a fix out for this issue shortly. While some users in this thread were reporting issues fixed with incremental improvements in already-released builds, the major fix has yet to be merged into ARC.

I wish I could report we had a solution ready, but I will absolutely keep you updated on when this fix makes it into a release.

[Ben_Thompson]

Thanks for the update Connor, I am happy to be patient if it puts the issue to bed once and for all. Good luck to you and the team in the process, as I know first hand these bugs can be tricky and difficult to sort out. Looking forward to the solve and will keep my eyes out (ears open?) for it.

[Abrahams_Bogere (Abe)]

I am noticing the files I’ve downloaded some come out corrupt yet on my core they are good (when I listen at home). I’ve been getting the “unexpected error” notification on my phone.

Also again I can’t use Roon Arc with my core on. I have a CG-NAT network so I’m unable to do so for now. So I stick to offline.

[Robert_Philpott]

Roon Core Machine

Intel NUC 10, i7, 8 GB RAM

Networking Gear & Setup Details

Rogers Ignite Gateway Modem, Core connected via ethernet

Connected Audio Devices

iPhone 13 Pro Max (Cellular and Wi-Fi)
Raspberry Pi3, Ropieee Endpoint, connected via ethernet, feeding Topping E30S via USB
Bluesound Node 2i, Wi-Fi

Number of Tracks in Library

300K

Description of Issue

Roon Arc stated yesterday while away that it had not connected with Core for a week, went through the steps described above to fix (reboot mobile device and core machine, investigated router settings, reset Arc, deleted then re-installed app, etc). All of the attempts at fixing were while on home network/Wi-Fi. Result after each reset was “cannot find Roon Core”.

Happy to state that the problem resolved itself later on in the day after periodically checking in (always with the same above message). Fix came when I was on office Wi-Fi, not cellular.

New problem: Playlist downloaded, two songs skipped with the reason being “File corrupted”. Checked both song files (CD rips) when I arrived back home and both songs play through completely fine via Topping E30S

[benjamin]

Hey @Robert_Philpott,

I’ve merged your reply to an existing thread that we’re actively working on this will be the best place to stay up to date on any information we have to share with the group.

[Pascal_Coumans]

Unfortunately still the same after latest update 30-11 on iOS

[Eric_Streefland]

Still the same issues after the New update of december 15th.

[Abrahams_Bogere (Abe)]

Yeah the only way I can check is if I download new tracks and listen to them.

[Ben_Thompson]

Yup, as of Version 1.0.28 this remains an issue for every new download I try and even some of the older ones. Still isn’t a very useful app without this feature, which is a real bummer as it promises to be one of it’s strongest features.

[connor]

Thanks for the update @Ben_Thompson, we do have a ticket and continue to investigate the underlying issues. Hopefully we’ll have a more positive update shortly.