· Other
· I'm having trouble adding music to my library
· Other
I noticed that some albums on KKBOX are not showing up in Roon, and they’re not newly released albums either. Could you tell me why this is happening?
300G network
Hello @stone07050,
Thank you for reaching out to Roon Support.
Could you kindly provide a bit more detail on which specific albums are not available in Roon?
Also, have you had a chance to log out and back into your KKBOX account within the Roon application? This can often help refresh the library sync.
If possible, please attach a few screenshots of the albums that are missing in Roon but appear in KKBOX—this will help us investigate further.
Looking forward to your response!
I have tried logging back into my KKBOX account, but I still noticed that two album series are missing some entries, as shown in the screenshot below.
The first one is THE IDOLM@STER MILLION ANIMATION THE@TER. On KKBOX, I have 10 albums, but only 4 appear in Roon.
The second one is THE IDOLM@STER MILLION LIVE! M@STER SPARKLE2. On KKBOX, there are 9 albums, but Roon only shows 4.
Hi @stone07050,
Thank you for your post. We’ve pulled additional logging to include the troubleshooting you’ve just performed.
We see request refusals (status code 403) returning from the KKBOX API, and other requests to Tidal and Qobuz fail or time out. At certain points, requests to Roon’s own metadata services fail because the RoonServer instance has no reliable path to the internet. All of these symptoms are intermittent. Among the failed requests to KKBOX’s API are the albums/tracks you’re missing in your screenshot and multiple login requests. Their servers aren’t allowing the requests to go through.
Do you have any antivirus security or VPNs on this computer? If so, test with those disabled. Ensure you’ve assigned a reliable DNS server in your router (we recommend Cloudflare, 1.1.1.1).
I would like to know where I can access the log information you mentioned, as well as what specific keywords in the log would indicate that KKBOX is rejecting requests—this would help me with debugging.
Also, how are you able to access or view my log information on your side?
For your reference, my Roon Server is installed on macOS. There is no antivirus software or VPN configured on the system.
Hi @stone07050,
Thanks for your questions — let me follow up on each one:
Your logs are stored locally on your server, and you can access them using the instructions found in this article.
If you search for status code: 403 in the logs, you’ll be able to spot the traces related to rejected requests. At the moment, I’m not seeing those 403 errors in your recent logs.
When we enable diagnostics on your account, your server automatically sends log data back to us, which allows us to take a closer look. This only happens after diagnostics are turned on from our end.
Lastly, were you able to test using Cloudflare (1.1.1.1) as your DNS server? As @connor mentioned, this can help with resolving connectivity issues to certain services like KKBOX. Let us know how that goes!
