Songs loading slowly and stopping, with intervals of silence (ref#I7R9DC)

[Preston_Burke]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Songs are loading slowly and then stopping. Then after several seconds of silence another song loads and this stops again. It bjust started today.

Describe your network setup

Netgear Orbi rbr40 router. This just started happening today.

[noris]

Hello @Preston_Burke ,

Thanks for reaching out. Can you please confirm, does this issue happen with both local and streaming content, or just one and not the other? Can you let us know the exact local time + date + track when you next experience the issue? We’ll enable diagnostics for your account to see if logs reveal further clues. Thank you.

[benjamin]

Hi @Preston_Burke,

Just checking in on your thread - let us know the above, thank you!

[connor]

We wanted to revive this thread since we haven’t seen a response in some time.

If slow loading is only affecting streaming content (and not your local storage tracks), then please try assigning a reliable DNS server in the router settings page. On Orbi routers, this is usually under the “Advanced” → “Internet Setup” → “Domain Name Server” tab. We recommend assigning Google (8.8.8.8) or Cloudflare (1.1.1.1) as the primary DNS server.

If local tracks are slow to load, too, does it affect tracks in different Watched Folder locations?

Try disabling all DSP within Roon and playing tracks back at the lowest available sample rate. Can you reproduce the slow loading?

We’ll watch for a response. This thread will eventually close due to inactivity if we don’t hear from you, but you can always open a new tech support request and reference this thread URL to continue the conversation. We’ll merge threads accordingly. Thanks!