Songs skip after 20 seconds and folders disappeared (ref#S8W4IR)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Hi! The songs are only playing for about 20 sec and then the next song starts. Why? My folders are also gone from the app.

Tell us about your home network

· Its a Synology NAS, a switch and then a Meridian MS600. Using the app on my Android phone.

2

Hi @mikael_rosengren,

Thank you for your post.

Does this only occur with Tidal or Qobuz tracks (streaming services)? Diagnostics show the Tidal API refusing certain content because the account tier you’re using isn’t authorized for playback of those assets.

In most cases, this is because you’re using a trial account with the streaming service, and it’s limited to preview mode.

You mentioned your folders are missing. Do you still have the underlying network share listed in Settings → Storage, or has Roon entirely lost sight of the storage location? Do you still have access to the storage location over the network from another computer?

We’ll watch for your response and proceed from there. Thank you!