Sonic Orbiter disconnecting from Roon intermittently (ref#YXAIOK)

Support
1

Affected Product

Roon

Roon Issue Category

Playback

Description of Issue

Connection to Sonic Orbiter disconnecting, not on a regular basis. I reinstalled Roon on Sonic Orbiter Friday night and all good until about 10:50 this morning. It reconnected after about fifteen minutes.

Roon Core Platform

Linux (NAS/SonicTransporter/Antipodes/Ubuntu/etc.)

Linux Core Type

SonicTransporter

Roon Core Specifications

It is the i5, just two years old, wired to my router.

Connected Audio Devices

I am only using Sonos

Home Network Details

Router is a Hitron model CODA 1582 WITH 1gb speed, connected to eero then a switch. i5 is connected via ethernet cable to the switch

4

Hi @John_Suddons,

Are you still running into this issue?

I’d first remove the switch from your network connection and test out having your server device hardwired directly to your router.

5

Between the router and the switch I have eero. When I disconnect from this and connect from the router to the sonicOrbiter with the cable the sonicOrbiter does not connect.

6

Benjamin, I will disconnect eero and connect Amplify, I will then be able to bypass the switch. I will report back next week.

7

I did as above. What I am finding now is when a track finishes it will go to the next one, play a few seconds then stop playing although it looks as if it is playing, then continue. Previously it would disconnect from server for several minutes while Roon looked for server. It is as though Roon is catching up with sonicOrbiter or vice versa.

8

Hi @John_Suddons,

Thanks for the update! Could you please reproduce the issue and share the specific date, time and name of the track playing when the issue occurs?

Once you let me know this info, I’ll go ahead and enable diagnostics for your account so I can review the logging for clues.

If you’d rather do it yourself manually, please use the directions found here and send over a set of logs to our File Uploader.

Thanks!

9

It does not matter what I am playing. If I try to do a search then everything stops to catch up. The search stopped everything. I will play something now and do a search and get back to you.

10

I was playing Pat Benatar, I’ll do it, on Get Nervous. Time 6:09 search for Van Morrison.

11

I would prefer you do it, thanks.

12

Hi @John_Suddons,

Can you please reboot your server device twice and let me know if the issue persists?

Thanks!

13

I did the reboots and I still have problems. When a track finishes the music automatically jumps to the next track. If I push to the next track the music stops. If I am playing tracks and try a search or genre change then the music stops. I loaded some new albums this morning and they do not show in Roon unless I reboot my server. I just noticed album artwork takes almost 30 seconds before it changes to the next tune.

14

Hey @John_Suddons,

Thanks for the update. The initial scan of logs didn’t prove successful, if you could please share another track name and timestamp that would be helpful.

Based on your account info, I see you are also running Roon Server from an iMac. Do you experience the same issue when using this device as your server?

Note that you can only run a single server per Roon account, so make sure you fully deauthorize your sonic orbiter before using the iMac.

Thanks!

15

I spoke with Andrew at Small Green Computer and he suggested I upgrade the i5 because of the large number of tracks. I do experience the same issues but to a lesser extent when using iMac as the server.

16

Hi Benjamin,
I have ordered the sonicOrbiter i9 and once I receive it and have it set up I will report back.

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