Sonic Transporter i5 keeps disconnecting

[Khang_Nguyen1 (Khang Nguyen)]

I set my I5 for all cores.

[Spence_Marquart (Spencer Marquart)]

Well I set it to all cores. Didn’t fix it. It’s worse and just a white screen trying to connect. It’s so screwed up and crickets from support.

[tripleCrotchet (Tony)]

Have you tried looking in the logs to see which file roon is stuck on analysing? Whenever this has happened to me clearing out the file from the watched folder has got analysis working again.

[Spence_Marquart (Spencer Marquart)]

It’s been so random, that I haven’t.

[tripleCrotchet (Tony)]

I have been going through a similar exercise last couple of weeks with a library larger than yours. Roon analysis has become stuck 3 times so far with corrupt files. Once cleared out, roon starts analysing again.

[noris]

Hi @Spence_Marquart,

Can you please access your SonicTransporter Database Location/RoonServer/Logs folder and send me a set via Dropbox / Google Drive ? You can access the SonicTransporter database by following Andrew’s instructions from here:

Accessing the Roon Database on your sonicTransporter

I have been getting requests to access the Roon database on the sonicTransporter. There are two reasons users want to do this. to backup the database to move a database from an existing Roon Server In this post I’ll cover how to do this. Expose the Roon Database Before you do anything else you must expose the Roon database to a file share. Be careful! Once the database is exposed it can be deleted or destroyed. Go to the sonicTransporter web user interface from sonicorbiter.com go to Se…

If you have any issues sending the logs, just let me know, thanks!

[Spence_Marquart (Spencer Marquart)]

@noris Please send email address on where to send these.

Thanks,
Spencer

[Spence_Marquart (Spencer Marquart)]

@noris Try this link please and let me know once received. https://www.dropbox.com/sh/jsdvxjaloul2wrs/AAA9C-MzGvNV-t4JeBpQwSsva?dl=0

[Spence_Marquart (Spencer Marquart)]

@danny please advise. Thanks.

[danny (Danny Dulai)]

@noris is on it… he’s talking to the qa/support team.

[Spence_Marquart (Spencer Marquart)]

Thanks Danny!

[noris]

Hello @Spence_Marquart,

Thank you for your patience here while our QA team has had a chance to review your case.

In the logs retrieved from your SonicTransporter, it appears that there are 4 files that keep getting analyzed over and over again, and this may be causing RoonServer to not start properly.

Can you please do the following:

1. Move (but do not delete) the following files, so that Roon does not scan the directory they are in?

DSD Files/Leon Russell/2014 - Leon Russell/03 I Put A Spell On You.dsf
DSD Files/Leon Russell/2014 - Leon Russell/12 Roll Away The Stone.dsf
DSD Files/Steely Dan/Steely Dan - Aja (1977-2010) SACD/2010 - Aja/02 Aja.dsf
DSD Files/Steely Dan/Steely Dan - Aja (1977-2010) SACD/2010 - Aja/04 Peg.dsf

2. Navigate to Roon Settings -> Library and set both Background Audio Analysis Speed and _On-Demand Audio Analysis Speed to OFF

3. Reboot your SonicTransporter Core

Please let us know if the above helps with the issues, thank you.