Sonos connection lost

Support
6

Hello @leidner,

Thanks for letting me know that information. There are a few things that can try based on your networking equipment:

  • If you have not done so yet, I would try rebooting all your networking gear and the SONOS endpoint.

  • Since you are making use of a Fritz-box, I would check to make sure that “Software Packet Acceleration” is turned off in the settings as per our Networking Best Practices Guide

  • For the Unifi switch and access points, I would try to enable “flow control” to see if that has any effect and make sure that AP Isolation or Multicast filtering is not enabled. You can see this thread for more info: (Loss of the remote connection to the Roon server)

Please let me know if my above suggestions help.

Thanks,
Noris