Storage folder not recognized, no changes made (ref#1UQFUB)

Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

my storage folder no longer is recognized nothing changed. why did this happen?

Describe your network setup

i have a nucleus + core and a motorola router

2

Hey @Michael_Weber1,

Thanks for writing in and sharing your report! From a fresh Nucleus diagnostic report, we can see the following error:

error adding share: System.Exception: [cifs/mountconfig] invalid cifs path (post windowsization, missing third backslash): 192.168.0.91

It looks like you may be missing the share name within your network share path.

For example, something like:

\\192.168.0.91\Music
\\MOTO040C\Shared

Could you review your network share settings within Roon and share a screenshot of what you see? You can find this under Roon Settings>Storage

Thank you! :folded_hands:

3

This thread is closing due to inactivity/lack of response. We’re eagert to continue troubleshooting but never saw a follow-up post from you.

Please open a new technical support request to continue troubleshooting if necessary and the team will promptly respond. You can select “other” and reference this thread URL.

To expedite troubleshooting, please first follow the steps that @benjamin has suggested in his post above to rule out simple formatting errors in the network share path.

Thank you!

4

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