· None of the above quite fits
· None of these quite match
· I'm trying to resolve the "stutter" issue with Tidal. I have a Nucleus One.
The Broadband Speed is excellent but the ethernet port LED on the Nucleus is flashing orange.
· Ethernet cable from Nucleus One to multi switch.
Hello @paul.tyson
Thanks for the details, and for noticing the LED, that is a useful observation.
A word of caution on it though. On most Ethernet hardware an amber or orange link LED means the port negotiated at 100 Mbps rather than gigabit, and blinking indicates traffic passing. We would not want you to focus on that too hard, because 100 Mbps is still far more bandwidth than TIDAL needs, even at the highest quality. Stuttering on a link like that usually comes from packet loss or an unstable connection rather than from raw speed. A broadband speed test measures throughput, and it can look excellent while the connection is still dropping packets.
A few things would help us pin this down.
First, please tell us whether the stuttering happens only with TIDAL, or also when you play music stored in your own library. That single answer tells us whether we are looking at the path out to the internet or at something closer to home.
Second, please tell us which zone stutters and how it is connected: is it a device on your network, or something attached directly to the Nucleus One?
Third, please send us an exact timestamp for one occurrence: the date, the time, your timezone, and the album and track that was playing. That lets us find the exact moment in the logs.
Fourth, please try connecting the Nucleus One straight to your router with a different Ethernet cable, bypassing the multi switch entirely, then see whether the stuttering changes and whether that LED changes color. This is the most useful single test, because it removes the switch and the current cable from the picture at the same time.
Let us know how that goes and we will take it from there.