"Subscription Expired" message persists after renewal in Roon app (ref#WYDF9K)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 1:33pm est

Describe the issue

When trying to login to my Roon app it tells me I needed to resubscribe to my service, I did this , however I still get the same "subscription Expired" message despite my account now being current

Describe your network setup

Verizon Wifi

2

Hey @levey321,

Thanks for confirming, and I’m sorry for the hassle here.

Since your resubscription has gone through and your account is current, the “Subscription Expired” message means the app hasn’t yet pulled your updated status. Let’s force it to refresh:

  1. Login and access your web account here : https://account.roon.app/en/account
  2. ‘x’ out of all your sessions, and perform a ‘sign out’ here as well.
Re-login across the board and let me know if this helps. 👍
3

Hey @levey321,

Wanted to follow up on this. Were you able to log into your account at account.roon.app, clear out your active sessions, and sign out there as well so the app can pull your updated subscription status? If the “Subscription Expired” message is still showing after you re-log in across the board, let us know what you’re seeing and we can take the next step.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.