Subscription Loop Issue on Login (ref#BVV4TS)

[jschild77]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· screen says start my subscription yet I'm logged in and it is activated. keeps looping back.

Tell us about your home network

· tp link

[vadim]

Hello @jschild77,

Thank you for reaching out.

This behavior is often caused by a browser session or cached authentication state.

Please try the following:

• When you are redirected to the Roon website, copy the full URL from the address bar immediately after the redirect.
• Open that link in a different web browser (for example, switch between Chrome, Safari, Firefox, or Edge).
• Complete the login and subscription confirmation from the new browser session.

In most cases, this resolves the subscription loop by bypassing the cached session that causes the redirect to repeat.

Please let us know if the issue continues after trying this.