"There was an issue loading your database...."

Installed the 14 day trial version today and when I launched the program I got this message: “There was an issue loading your database…”

MAC Sierra 10.12.2
Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP101.00EE.B0B
SMC Version (system): 2.3f36

Delete the database folders and run it again

Hi @Ken_Boyce ---- Just checking in to see if deleting your DB and reinstalling the application yielded any different results. Let me know if you are in need further assistance and I will be glad to help.


Thanks for the reply. I am new to Roon, I went into Finder on my Mac and deleted the 3 elements I found associated with Roon: The Roon app, Roon Folder (empty) and Roon.dmg (storage). I then reinstalled roon, but got the same thing when I launched the program “There was an issue loading your database”…

Hey @Ken_Boyce – this issue is related to your database, so you’ll need to delete that in order to resolve the issue.

You can find your database by following the instructions in the Database Locations section here:


Thank you Mike. Seems to have resolved my problem. Thanks for your support! Ken