"There was an issue loading your library"

Roon Core Machine

sonicTransporter i5

I’ve rebooted the sonicTransporter, no effect. The music server is running. I talked to Small Green Computer, their conclusion is it’s not their issue, it’s a roon issue.

Networking Gear & Setup Details

tp-link extender

Connected Audio Devices

dCS Network Bridge
The Network Bridge has ethernet connection to tp-link extender

Number of Tracks in Library

Description of Issue

When trying to start roon from MacMini, “There was an issue loading your library” with a link to Help Center. That’s it.

This almost always indicates a corrupted library. Do you use Roon==>Backups?

No. What to do?

If your library is corrupted, it is useless and must be reloaded.

Since you have no Roon==>Backups, you will lose any curation you have done, i.e. playlists, tags, etc… There’s no way around that.

Before you do something that drastic, let @support have their say. If you need to reload your Roon library, they will tell you what you have to do.

Once you get everything straigthened out, schedule some Roon==>Backups and save yourself some future potential pain.

Hi @Daniel_Parker ,

Can you please use these instructions to access your SonicTransporter logs, upload a set of your logs to the below link, and let us know once uploaded? Thanks!


This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.