This device is not compatible with Roon 2.0

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1

Roon Core Machine

Networking Gear & Setup Details

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Description of Issue

I’m just trying to use the Roon trial on my PC (already in my second week).

Have already installed RoonServer on unraid server.

Trying to install Roon on
Windows 10, i5-11660k, 64GB RAM.

But it says

“This device is not compatible with Roon 2.0”.
Then it links me to https://help.roonlabs.com/portal/en/home, which doesn’t help much but links me to here, where I am now, just trying to figure out why I can’t install the trial.

Pretty irritating to be honest but I’ll persevere because I hear such great things. I don’t see anything that says it’s not available on Windows 10. On my Mac I understand I need to upgrade from Mojave.

Not sure what to do next, any help would be greatly appreciated, thanks.

2

What’s the graphics hardware you have installed in the PC? And I assume that you have the latest graphics drivers installed?

3

Thanks for the response Geoff! Updating my graphics drivers did the trick. I have a GTX 1070.

4

Pays to keep an eye open when there is za windows update, there is a habit of altering graphics drivers

5

Will do Mike cheers. I guess I’m surprised Roon cares about graphics drivers at all but I know now.

6

It uses the GPU on the graphics card quite extensively

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