This track is not currently available from Qobuz

Support
1

I am getting the message:

This track is not currently available from Qobuz
Too many failures. Stopping playback

If I run the Qobuz app, the same album plays just fine.

Any help would be greatly appreciated.

Capture d’écran 2021-05-27 à 21.35.41
Capture d’écran 2021-05-27 à 21.35.411868×586 41.1 KB

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2

Me too! Michael Franks Music In My Head

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3

I have a new album that was added may19th in qobuz
Locally running this in qobuz all pieces play fully. In roon however every number is labelled as not available
Is there a solution?

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4

I’ve been having this problem for quite some time now.

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5

Hello everyone :wave:

I want to apologize for taking this long to get back to you… :pleading_face:

Thank you @Theodore_ECONOMOU for engaging on our community when running into issues. We would love to help :nerd_face:

Also, a belated welcome :wave:

I was wondering, could you please try changing your Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS? Does that help.

@Mac_Finney, @Rene_Weidema and @Andrew_Webb , we would love to take a closer look at each of your setups. While the symptoms may be similar, the cause might be different :nerd_face: If you haven’t yet created a support post, could you please help us in this way?

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6

Good evening
I checked the issue again and found i had to login into qobuz in order to fill some privacy questions from qobuz, after that the album was fully visible
Till that moment i had not received a message that the qobuz account through roon was not connected
So in short it seems resolved.

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