What is the operating system of your Roon Server host machine?
· Nucleus
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into TIDAL, KKBox or nugs
Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?
· No
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· I got the nucleus a week ago and have easily spent 50 hours trying to get it "simply hooked up." I finally had to enlist the help of a IT guy at Fox to help me and it took us another 3 hours.
Describe the issue
I am trying to connect my existing Tidal account running on my tablet over to my new Roon account running on the nucleus. I have successfully transferred qobus but tidal has a note that I need to upgrade by tidal account. When I push the red button which says: "Upgrade your TIDAL account" it just comes back.
Describe your network setup
dCS Rossini which has Tidal and qobus, Hegel amp; already sent all the other information when the nucleus would not boot up.