Tidal album - all tracks unavailable

Donald_Schlack · June 21, 2018, 1:15pm

Roon finds an album in Tidal but all tracks are “Unavailable”. I log into Tidal’s app and can not find album. What gives?

dylan · June 21, 2018, 1:19pm

Thanks for sharing your report, @Donald_Schlack!

Am I correct in that this is only happening for one specific TIDAL album? Can you share a screenshot of what you are seeing on the album?

Thanks,
Dylan

Donald_Schlack · June 21, 2018, 1:29pm

Here’s a screen shot…

dylan · June 21, 2018, 2:11pm

Thanks for the screenshot, @Donald_Schlack!

This can happen if an album was pulled from TIDAL very recently. We generate our TIDAL database multiple times per week, so this must have been pulled from the service after the last time we did this. The next time our database generates this album should no longer appear as a TIDAL album within Roon.

Regards,
Dylan

system · June 23, 2018, 2:16am

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