Tidal albums won’t load

Support
4

Hello @J_William_Truett,

Thanks for contacting support, I’d be happy to assist here. Can I please ask you to try disabling TIDAL and then re-enabling and if this does not resolve the issue then clear your TIDAL cache?

To disable and re-enable TIDAL, you can do so in Roon Settings -> Services. This is what it should look like:

Disable%20and%20Re-Enable%20TIDAL
Disable and Re-Enable TIDAL.png1927×1040 108 KB

If disabling and re-enabling does not resolve the issue, you can clear your TIDAL cache by doing the following:

  1. Close your Roon App

  2. Find and open your Roon database

  3. Navigate to /Library/Roon/Cache

  4. Move the contents of the /Cache folder elsewhere, like your desktop

  5. Try restarting Roon and syncing Tidal

The Cache folder looks like this on Windows:
Clear%20Cache

Please let me know if any of my above suggestions help resolve this issue.

Thanks,
Noris