Tidal Authorization Loop on Nucleus One with RoonOS 2.1 (ref#VTBW5B)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Core Machine: Nucleus One, serial number 10FFE05C8CE5. RoonOS 2.1 (build 271). Roon Server Software 2.71 (build 1683).

Network: MEO Fiber, with a DMZ configured on the router for the static IP 192.168.1.67, assigned to the Nucleus One. DNS changed from 192.168.1.254 to 1.1.1.1.

Description of the issue: When trying to authorize the Tidal account in Roon, the authorization process is accepted in the browser, but the Roon app gets stuck loading and never opens, entering a loop that always returns to the beginning.

What has already been tried, without success: restarting the Nucleus One; changing the DNS to 1.1.1.1; confirming that the static IP and network configuration are correct; checking the Tidal account for devices connected to Roon (none was found); completely reinstalling the Roon app on both iPhone and iPad. The problem remains exactly the same in all cases.

2

“Clarification: the app does show the normal connect/login screens correctly. The loop specifically happens right after Tidal authorization is accepted in the browser.”

3

Please don’t do that. This is generally a misconfiguration that exposes your Nucleus unfiltered to the internet. See also:

4

I had same issue yesterday. Very frustrating. After several reboots and fully closing the remote, it eventually succeeded. Nothing different on the final try I can point to I’m afraid.

5

I had exactly the same issue for about an hour

Not logged in to Tidal on Roon Nucleus

Log in to Tidal (PIN sent to iphone) on Chrome/iPad

Logged into Tidal (which was still able to play on iPhone so account and access was fine)

iPad/Chrome Directed back to Roon - not logged in to Tidal

Multiple tries, same thing, then it suddenly worked :woman_shrugging:t2:

6

Hello @David_Ferreira1

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!