Tidal connection in Roon build 1169 fails

[anon48574697]

Roon Core Machine

Roon Core: QNAP Docker container running build 1169

Networking Gear & Setup Details

Netgear 10 Gb switch

Connected Audio Devices

Cambridge CXNv2
Rotel 1572 Pre amp and Rotel 1590 Amp

Number of Tracks in Library

Description of Issue

After updating to build 1169 I’m unable to login to Tidal through Roon. I can login to Tidal directly from browser or Tidal app, but when connecting with Roon I get an error and the login does not complete.

Simon

[Menzies]

Welcome to the Roon Community @anon48574697

Are you able to share a screenshot of the error message?

Thanks

[anon48574697]

Hi there, I’ve just resolved the issue. My QNAP uses a VPN to connect to the internet. The Roon Docker wouldn’t complete the Tidal auth while the VPN was running. Disabled the VPN and Roon re-authenticated to Tidal without issue.

All good now.

Cheers

Simon

[Menzies]

Glad you got it sorted. Sometimes it’s the simplest of things we over look.