Tidal Constantly Logging Out on Roon (ref#8QTJ7U)

[Brady_Harris]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· First started noticing the issue about a week ago

What are the make and model of the affected audio device(s) and the connection type?

· N/A

Describe the issue

Tidal Constantly Logging Out

Describe your network setup

Single modem/router, playing on desktop computer connected over wifi with good signal. No issues when playing directly from the Tidal app.

[noris]

Hello @Brady_Harris ,

Thanks for reaching out. Can you please let us know the exact local time + date when you next observe this issue? We’ll enable diagnostics for your Roon Server to see if there are clues in the logging. One other thing you can also try is to clear the TIDAL cache, to do so:

• Exit out of Roon
• Find and open your Roon database
• Navigate to RoonServer/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

[Brady_Harris]

Hi Noris,

Naturally since I posted here it has somehow seemed to have fixed itself. I will monitor for the next day or two, and ifit doesn’t happen again will close the post.

Thanks!

[Brady_Harris]

Well, the issue seems to have resolved itself. Going to close this off and I’ll open a new thread if it starts to happen again.
Thanks for the response!