I logged out of TIDAL completely in Roon, restarted Roon Server on ROCK and then signed back into TIDAL again.
Made no difference, that content is still unplayable in Roon.
Whilst testing this I also have found some other content, that is playing, but is very slow to start (like 5 to 10 seconds before a track plays). In this case its the album TBNH by The Brand New Heavies.
Again this doesn’t happen with all TIDAL content, just some of it.
I just tried playing this album on my end and I’m not able to reproduce this behavior.
Would you by any chance have another PC around the house which you can use to temporarily host the Roon Core on? It would be interesting to note if this behavior occurs only when using ROCK as the Core. Although the database should be affected, please be sure to create a Backup of your database (for safe-keeping) if you were to make this temporary switch.
I have temporarily moved my Core to a Windows 10 1909 laptop. Restored my backup. The behaviour is identical. I cannot play the first track of either the Tennis or the Haelos albums. Some subsequent tracks will play, others wont on the same albums.
I have tried to play the following tracks using your TIDAL account on my ROCK (build 511):
I have not noticed any strange behavior on my end, all tracks played as expected with no startup delay. The next step here would be to try with a fresh Core (no backup restored). Can you please try setting your current database aside by using these steps?
OK @noris I did as you suggested, but since I was running in Windows I renamed the /Database folder to /Database_old and then restarted Roon. It sync’d my TIDAL library, and I did not add my local content at all.
It still shows the same issue, on the same tracks. Here is a screen recording of the problem…
If you wish to apply similar instructions, you would have to rename the entire Roon or RoonServer folder on Windows as well (not just the database folder). Just renaming the database folder can cause some strange behavior, so I don’t think this test was preformed properly here.
If I rename the whole folder I cant just restart Roon though correct? I need to reinstall it completely? The shortcuts will all be broken since they point to C:\Users\<user>\AppData\Local\RoonServer\Application\
EDIT: Actually never mind I’ll just remove the whole application and reinstall it. It’s just going to be quicker.
This is where the forum-based support falls down IMO. I have received one meaningful response per day at best on this issue. I have tried to turn around the suggested steps quickly which leaves a lot of not much happening.
In the absence of a reply, even one saying there is nothing more that can be done, I’m sitting waiting for something that may never come. My Roon config in a limbo state. Frustrating.
So whilst waiting to hear back from you guys I have been conducting an exercise in finding that TIDAL content in my library that will not play.
I filtered my albums to just those on TIDAL and started clicking through them to see what would play and what wouldn’t.
After the first few that played, and a few that I knew wouldn’t, had all behaved as I expected I started finding that nothing would play at all. Currently I cannot play any TIDAL content at all, it all just hangs as per this screen capture;
OK even more weirdness, with everything broken and no TIDAL content playing at all I restarted my core machine and then it started working again! Not only did the previously working content now play again so did the content that had been broken for weeks!
Hurrah I thought… at little prematurely as it turned out, I clicked through a few of the other albums and after about 5 minutes it all started to fail to play yet again… so I am back to square one again.
Anything at all you guys??
@ged_hickman1 that is a really good idea, I could also sign up for a new TIDAL trial account as well…