Tidal issues with Roon

Support
1

Core Machine (Operating system/System info/Roon build number)

Intel NUC core 8i5 8gb ram 128SSD, Roon Rock core
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Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
LAN Cisco switch
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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
DAC with USB
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Description Of Issue
It is not the first time I can hot have access to Tidal Playlist and Tidal Generes. I am not sure it is a Tidal issue. I can use normal search in Tidal and play songs, but sometimes Generes and Playlist are simply stuck.
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3

Hi @Arnaldo_MAURIZIO,

Can you share a screenshot of what you’re seeing here?

If you reboot your Core is there any change?

4

Hi, yes if I reboot the core everything is back OK. I do not have any screenshot now. Simply when I select from Tidal Playlist or Generes a sub choice, the core cannot find the songs… searching and searching . If I search for a singer with the name it can find the files and play. Seam it does have troubles only with Tidal lists. Regards

5

Here the screenshot

Screenshot_20190801-093945
Screenshot_20190801-093945.jpg1920×1200 98.2 KB

… and it is not the core, but it is the remote on Android. If I close the roon remote and restart it again everything is OK.
I have an Huawei mediapad T5

6

Hi @Arnaldo_MAURIZIO,

When in this state, if you use a different remote, do things work properly?

7

I do not have any other remote. I will try. Regards

8

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