Tidal loading slow ...tried some tips already

Roon Core Machine

Model Name: MacBook Pro
Model Identifier: MacBookPro16,1
Processor Name: 6-Core Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
System Firmware Version: 1731.100.130.0.0 (iBridge: 19.16.14242.0.0,0)

Networking Gear & Setup Details

Vodafone Germany.

Connected Audio Devices

Formation Wedge.

Number of Tracks in Library

Description of Issue

Since March 2022, My Roon cannot load Tidal and I read some tips such as using Ethernet or DNS, but nothing worked. I sent email with my Log files and no reply until now. Roon is a paid software and should have a better customer support.

Hey @Sean_Wei,

We’re sorry to hear that you had some initial difficulty syncing your TIDAL account with Roon.
In checking your system diagnostics it looks like you’re connected now. If that’s not the case please let us know and we’ll be happy to help. Thanks!