Tidal login failure Invalid US/PW

Support
1

Core Machine (Operating system/System info/Roon build number)

sonictransporter, v2.7. Roon 1.6 Build 401

**Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
netgear R7300, core via ethernet,

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/ect.)
1 bluesound node2 ethernet, 1 bluesound node2 wifi, 1 bluesound mini wifi, and 2 chromecast wifi

Description Of Issue
Tidal via Roon required me to login but it returns bad username and PW error each time. I have gone through with Tidal directly to confirm and then just change the PW but via Roon it still wont connect. It will connect via non Roon devices.

Help please and thank you!!

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3

Hi @Michael_Jones,

Since experiencing this issue have you tried rebooting your Core machine? Does doing so yield any changes when trying to login?

4

@dylan

Freelance TV repair in your spare time? :slight_smile:
I had and it didn’t resolve but tried again on your recommendation and its fix.

Thanks Dylan!!

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