Tidal Masters tab playback error (1.3 - build 208)

Support
1

The new Tidal Masters tab is great - but I’m unable to play some albums - a pop-up appears saying “Tracks played are unavailable”.

Strangely I am able to play these albums if I search for the artist and then manually figure out which is the 24-bit version.

I’m in the UK - perhaps this is a location issue?

I also notice that the majority of albums I can’t play from the masters tab are Tidal Masters titles I’ve already added to my library. I can play them fine from within my library (searching for artist and then playing album) - but not from the Masters tab.

Can anyone else reproduce this? I’m wondering if it’s UK specific.

Thanks.

2

I just tried several albums from the Tidal masters Tab, all began play successfully. I’m in the US.

3

@Simon_Finch This happened to me too this morning (I’m in the UK as well). When I tried again it worked; unfortunately, I think this is probably an issue at TIDAL’s end, but I’m going to keep an eye on it.

4

Can someone tell me where they are seeing a Tidal Masters Tab in Roon now? I am upgraded to build 208. I have Roon as a remote on two pc’s, one iPad and one iPhone.

Thanks,

Steve

5

We await the iPad app update.

6

Okay, thanks Joel.

7

Thanks… I do see the tab on my Windows machines now. I’ll wait for the 207 iOS update.

8

Hi Joel

This is still an issue for me.

To clarify, it only affects Tidal masters albums which I’ve added to my library. i.e. if I’ve added a ‘Masters’ album to my library it will not play via the Tidal > Masters tab (it gives the error “Tracks played are unavailable”). They will only play if I search for the artist and play the album from there.

This failure to play is 100% consistent. As previously mentioned, I’m in the UK - this may be relevant.

Would you mind adding a Tidal Masters album to your library - and then trying to play it via the Tidal > Masters tab?

Thanks.

9

Hi Simon, no problems here (I tried three from the TIDAL Masters tab that I have already added to my library). Best flagging @support on this one…

10

@support

Not an urgent issue - but an issue nonetheless. Also reported by Jeffrey_Robbins in this thread Tidal Masters via Roon

When trying to play a Tidal Masters title - from the Tidal > Masters screen - Roon gives the error “Tracks played are unavailable”. This only happens with Masters which I’ve previously added to my library. If I hit play a second time - after the error display - it plays fine.

I’m in the UK - not sure if this is relevant.

11

Hi @Simon_Finch ----- Thank you for the feedback. I would like to gather some additional information from you as well as a set of logs and will be contacting you via PM momentarily.

-Eric

12

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.