I am struggling with the same thing. Tried clearing cache, logging in and out, rebooting my nucleus but no luck. @support to help with this.
Hi @Jason_Miller1,
I have split your post into it’s own thread so that I can better assist you. Can you please let me know the following?
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If you navigate to listen.tidal.com from a PC on the same network, do you have any issues playing tracks?
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How are you selecting these tracks, are they from a playlist or from manual searches? If you try to perform a manual search of a track, does that work as expected?
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What is your network setup like? Can you let me know the model/manufacturer of your router and any additional networking gear?
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How fast is your network? If you navigate to speedtest.net, what is the reported upload/download speed?
you rock. I discovered I had two tidal accounts and one was inactive. When I signed into the correct account it worked. Thank you!
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Hi @Jason_Miller1,
Happy to help! Any further questions, just let us know.
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